FAQ
Helpful information about ordering, payment, delivery, returns, refunds and customer support.
Who operates NORYVELXA™?
NORYVELXA™ is owned and operated by Sichuan Chanrong Yigou Technology Co., Ltd..
Owner: Tang Jiye. Primary website: mirqovena.com.
How do I place an order?
Choose the product you want, select any available options, add it to your cart and proceed to checkout.
Before payment, review the product, quantity, delivery address, shipping charge, discounts and final order total.
How will I know if my order was submitted successfully?
After successful checkout, you should receive an on-screen confirmation and an order confirmation email.
If you do not receive confirmation, check your spam folder and contact us before placing a duplicate order.
How long does order processing take?
Most orders are prepared within approximately 2–5 business days before shipment.
Processing time is separate from estimated carrier transit time.
Where can my order ship from?
Depending on inventory and destination, orders may be fulfilled from our own or partner facilities, including regional warehouses, distribution facilities or approved fulfillment locations.
We do not represent that every order ships from a local warehouse.
How long does delivery take after dispatch?
Typical estimated transit times are 8–14 business days for the United States; 10–16 business days for Canada, the United Kingdom and Australia; and 14–21 business days for other international destinations.
These are estimates rather than guaranteed arrival dates.
How much is shipping?
Unless another amount or promotional shipping offer is displayed during checkout, a standard shipping charge of USD $6.99 per order may apply.
The final shipping amount is shown before payment is completed.
Will I receive tracking information?
Where tracking is available, shipment information is normally sent after dispatch.
Carrier systems may take approximately 1–3 business days to display the first meaningful update.
Can one order arrive in separate packages?
Yes. Orders may occasionally be split between fulfillment locations.
Separate packages may have different tracking numbers, carriers and arrival dates.
What payment methods can I use?
The payment methods currently available for your transaction are shown during checkout.
Depending on location and checkout availability, these may include eligible credit cards, debit cards, PayPal or other supported methods.
Is payment information handled securely?
Payments are handled through applicable third-party payment processors and secure checkout technology.
Do not send complete card numbers, CVV codes, banking passwords or similar sensitive payment credentials by ordinary email.
What is the return period?
Eligible products may generally be returned within 30 calendar days after delivery, subject to the conditions in our Returns & Refunds policy.
How do I request a return?
Contact service@mirqovena.com before sending any product back.
Include your order number, the item involved, the reason for the request and relevant photos where necessary.
Do not send an unauthorized return. Customer support will provide the appropriate return instructions after reviewing the request.
Where should I send a return?
Do not automatically send returns to our registered business address.
After your request is approved, customer support will provide the appropriate return-processing address and instructions.
Who pays return shipping?
For eligible preference-based returns, the customer may be responsible for return shipping unless applicable law requires otherwise.
For confirmed damaged, defective, incorrect or materially non-conforming items, we will provide an appropriate remedy without improperly shifting the seller's error to the customer.
How long does an approved refund take?
Approved refunds are normally issued to the original payment method.
After processing, allow up to approximately 10 business days for the transaction to appear, depending on your bank or payment provider.
What if my order is damaged, defective, incorrect or incomplete?
Contact service@mirqovena.com promptly with your order number, a description of the issue and supporting photographs where relevant.
We will review the information and provide an appropriate resolution.
What if tracking shows delivered but I cannot find my package?
Check your mailbox, parcel locker, front desk or reception, safe delivery area, household members and neighbors where appropriate.
If the package still cannot be located, contact us. A delivery scan does not automatically prevent us from reviewing a reasonable customer claim.
Are customs duties or import taxes included?
International shipments may be subject to customs duties, import taxes, brokerage fees or other destination-country charges.
Unless these amounts are expressly collected during checkout, they may be payable separately by the recipient.
Can I change or cancel an order?
Contact service@mirqovena.com as soon as possible.
We will make reasonable efforts to help before fulfillment has progressed too far, but changes or cancellation may not be possible after advanced processing, packing or shipment.
How can I contact NORYVELXA™?
Email:
service@mirqovena.com
Phone:
+86 19230253087
Legal Company Name:
Sichuan Chanrong Yigou Technology Co., Ltd.
Business Address:
Room 705, 7th Floor, Unit 4, Building 1, No. 1288, North Section of Tianfu Avenue, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan, China
Website:
mirqovena.com
Still need assistance?
Our customer support team can help with orders, payments, delivery, returns and general store questions.
Contact Customer Support